Free shipping for all orders over $55

Delivery & Returns

FREE STANDARD DELIVERY ON ORDERS $55+

Free standard delivery is available on orders of AUD $55 or more in one transaction for delivery within Australia. Standard delivery rates will continue to apply to any orders of less than AUD $55.

Postage & Delivery

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

We deliver via Australia Post with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.

Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Wite or Australia Post.

 

Location

 

Delivery Time

Australian Next Business Day/Express Delivery (excl Perth Metro & Darwin)

$14.95 AUD

1-3 Business Days*

Australian Standard Delivery

$9.95 AUD

4-8 Business Days*

Australian Islands Standard Delivery

$9.95 AUD

5-18 Business Days

New Zealand

$15.00 AUD

7-10 Business Days

International

$30.00 AUD

7-20 Business Days

*Next business day to areas in the Australia Post Network. *see below

*Standard delivery to remote areas may take up to 13 business days

Within Australia

AUSTRALIAN NEXT BUSINESS DAY/EXPRESS DELIVERY

Postage $14.95 AUD

  • Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth metro and Darwin).Please check the postcodes below to see if you live in a qualifying area. If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery.
  • For Next Business Day delivery you must place your order by 2pm (Australian Eastern Daylight Savings Time)on any business day.Orders placed on weekends and public holidays will be despatched on the next business day. If your order is placed after 2pm (Australian Eastern Daylight Savings Time) your order will be delivered on an Express delivery service.

Next Business Day Post Codes:

STATE

POSTCODE

Sydney CBD

1000-1299, 2000-2009

Sydney Metro

1300–1920, 2010–2249, 2555–2574, 2740–2786, 9999

Canberra

2600–2601

ACT

0200–0250, 2602–2639, 2900–2920

New South Wales 1

1921–1999, 2250–2265, 2280–2300, 2302–2310, 2484–2490, 2500–2530

New South Wales 2*

2266–2279, 2301, 2311–2338, 2340, 2348, 2350, 2351, 2413–2430, 
2440, 2442, 2444, 2450, 2460, 2461, 2470, 2480, 2531–2554,
2575–2599, 2649–2650, 2653, 2665–2672, 2678, 2720–2730,
2787–2820, 2830, 2845–2877

New South Wales 4*

2640, 2641, 2708

Melbourne CBD

3000–3010, 8000–8399

Melbourne Metro

3011–3210, 8400–8899

Victoria 1 1

3211–3220, 3335–3338, 3340*, 3350, 3353–3356, 3427–3429, 3550, 3552–3556, 3629–3632*, 3660–3661, 3750*–3755*, 3757*, 3765–3767, 3782, 3785–3796, 3800–3806, 3810*, 3825, 3840–3844, 3910–3915, 3930–3934, 3975–3977*

Victoria 3*

3689–3690

Brisbane CBD

4000–4004, 9000–9299

Brisbane Metro

4005–4209, 9400–9596

Queensland 1*

4210–4305, 4350, 4500–4510, 4520, 4550–4601, 4650, 4655, 4670, 9597–9599, 9700–9799, 9880–9919

Adelaide CBD

5000–5005, 5800–5879

Adelaide Metro

5006–5199, 5880–5999

Perth CBD

6000–6005, 6800–6899

Tasmania 1

7000–7003, 7250

Tasmania 2

7004–7019, 7050–7053, 7055, 7800–7899

Tasmania 3

7248, 7249, 7251–7325, 7900–7999

* Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.

AUSTRALIAN STANDARD DELIVERY

Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days (excluding remote areas which may take up to 18 business days).

AUSTRALIAN ISLANDS STANDARD DELIVERY

Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take 5-18 business days.

NEW ZEALAND

Postage $15.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.

INTERNATIONAL

Postage $30.00 AUD

Countries we delivery to:

NORTH AMERICA

EUROPE

AFRICA

MIDDLE EAST

ASIA & PACIFIC

Canada
USA

Austria
Belgium
Croatia
Denmark
Finland
France
Germany
Greece
Ireland
Italy

Monaco
Netherlands
Norway
Poland
Spain
Sweden
Switzerland
United Kingdom

South Africa

Israel
Saudi Arabia
United Arab Emirates

Brunei
China
Hong Kong
Japan
Malaysia
Singapore
Thailand
Vanuatu
Vietnam

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

 

 

WE RESERVE THE RIGHT:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are bona fide

 

Returns Policy

Your satisfaction is our number one priority. If you receive any products that are damaged or faulty, we will happily organise an exchange or refund for you.

How do I return or exchange an item?

To arrange a return or exchange, please send us a message via the 'Contact Us' link on our website. Please ensure you have thoroughly read though our returns policy below.

What happens if I receive a faulty item?

In the event that you receive a defective or damaged product, a replacement will be dispatched (subject to availability) at our cost once we receive the faulty return back to us. Please contact us to obtain a returns number to arrange collection. We reserve the final right to determine if a product is actually faulty and communicate this decision with you. 

How long do I have to return an item?

You may return damaged or faulty goods within 30 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. In the event that you are not happy with the sizing of the product or it wasn't what you expected, you may also return it within 30 days of receipt. Returned items must be unused with tags and in original packaging.

What are my options when returning an item?

Refund: If you would like a refund for a faulty item, we will happily refund the original product price via original payment method once we have received the item back to our head office.

If you would like to return an item due to change of mind or incorrect fit, there will be a $10 return and warehouse repacking fee which will be deducted from the refund amount. We will process the refund via original payment method once we have received the returned item in its original condition. If any damage is sustained then allowance needs be made to account for this (full value not possible).

Exchange: If your item does not fit, we are happy to exchange it for another size. We do not allow exchanges of a different colour or style, in this event you must adhere to the change of mind policy as noted above.

Do I have to pay for shipping of a return?

Yes, it is the recipient's responsibility to incur return shipping costs to our head office and redelivery fees may apply. If you receive an item that is faulty and are requesting a refund, we will accommodate for these costs.

If you have any other questions on services or products please contact our friendly Melbourne office on

03 9388 0076.

RETURNS ADRESS:

 

THE HIATT GROUP – LIVING DOLL/WITE

1-7 WESTON STREET

BRUNSWICK, VIC